This Privacy Policy describes the policies and procedures of Chione LLC and its operating companies on the collection, use, and disclosure of your information when you use our websites and services. Depending on the service you access, your data is collected by:
- ChioneLLC.com — Corporate inquiries and relations
- ChioneTrucking.com — Freight services and B2B logistics
- BoreasIceman.com — Retail products, merchandise, and consumer services
- ChioneRelief.org — Emergency response services and disaster logistics
All sites operate under this shared Privacy Policy, but data collected is specific to the services you use.
01Interpretation and Definitions
Words with the initial letter capitalized have meanings defined below. These definitions apply regardless of singular or plural usage.
- Account — A unique account created for you to access our services or parts of our services.
- Affiliate — An entity that controls, is controlled by, or is under common control with Chione LLC, where "control" means ownership of 50% or more of the shares, equity interest, or voting rights.
- Company — Refers to Chione LLC, including its operating companies Boreas Iceman, Chione Relief, and Chione Trucking, located in Franklin, TN 37064.
- Cookies — Small files placed on your device by a website, containing details of your browsing history among other uses.
- Personal Data — Any information relating to an identified or identifiable individual.
- Service Provider — Any third-party company or individual who processes data on behalf of Chione LLC to facilitate, provide, or analyze our services.
- Usage Data — Data collected automatically, either generated by your use of the service or from the service infrastructure.
02Collecting and Using Your Personal Data
Personal Data
While using our services, we may ask you to provide personally identifiable information, including:
- Name and contact details (email, phone number, address, city, state, ZIP/postal code)
- Payment information (processed securely through third-party payment processors)
- Organization or agency name (for Chione Relief deployment requests)
- Account credentials and preferences
Usage Data
Collected automatically when using our services. May include IP address, browser type and version, pages visited, time and date of visits, time spent on pages, device identifiers, and other diagnostic data.
Tracking Technologies and Cookies
We use cookies, web beacons, tags, and scripts to track activity, store information, and improve our services.
| Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Required for login, security, and core functionality | Session |
| Performance | Help us understand how users navigate our sites | Persistent |
| Functional | Remember your preferences such as language and region | Persistent |
| Marketing | Track ad performance and personalized content (consent required) | Persistent |
You can manage cookie preferences in your browser settings. Disabling certain cookies may limit site functionality.
03SMS / Messaging Consent
By providing your phone number or texting our main number, you consent to receive SMS messages from the relevant Chione company:
- Boreas Iceman — Product updates, promotions, order confirmations
- Chione Relief — Emergency alerts, deployment updates
- Chione Trucking — Shipment updates, driver communications
Message frequency varies by service. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. You can also call us at 888-205-2519.
Important: No mobile information will be shared with third parties for marketing purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
04Use of Your Personal Data
Chione LLC may use your Personal Data to:
- Provide, maintain, and improve our services, including monitoring usage
- Manage your account and provide access to functionalities
- Perform contractual obligations for products or services purchased
- Contact you via email, SMS, phone, or push notifications regarding updates, services, or promotional offers (unless you opt out)
- Emergency Response Operations — For Chione Relief services, we may use your contact information to coordinate disaster response, deliver critical supplies, or communicate about emergency deployments
- Manage and respond to your requests or inquiries
- Analyze usage trends and improve our services
- Comply with legal obligations and protect our rights
05Sharing Your Personal Data
- With Service Providers — To monitor and analyze service usage or provide services on our behalf
- For Business Transfers — During mergers, acquisitions, or asset sales, your data may be transferred
- With Affiliates — Including parent company and subsidiaries for operational purposes
- With Business Partners — For joint services or promotions, with your consent
- For Legal Compliance — To comply with legal obligations, court orders, or government requests
- With Your Consent — Any other purpose with explicit consent
06Retention of Your Personal Data
- Account data — While your account is active, plus 3 years after closure
- Transaction records — 7 years for tax and legal compliance
- Marketing data — Until you opt out or request deletion
- Emergency response data — As required by government contracts or legal obligations
- Usage Data — May be retained for internal analysis or longer if required by law
07Transfer of Your Personal Data
Your data may be processed at our offices, service provider facilities, or other locations where parties involved in processing are located. This may include locations outside your state, province, or country, where data protection laws may differ. By using our services, you consent to such transfers, provided appropriate safeguards are in place.
08Deletion of Your Personal Data
You may request deletion of your Personal Data by accessing your account settings and submitting a deletion request, or by contacting us directly using the contact information in Section 15. Certain information may be retained to comply with legal obligations, resolve disputes, enforce our agreements, or fulfill legitimate business purposes such as financial records and fraud prevention.
09Disclosure of Your Personal Data
- Business Transactions — During mergers, acquisitions, or asset sales
- Law Enforcement — To comply with legal obligations, court orders, or government requests
- Protect Rights — To protect and defend our rights, property, safety, or prevent wrongdoing
- Public Safety — To protect the personal safety of users or the public
10Security of Your Personal Data
- SSL/TLS encryption for data transmission
- Restricted access to personal data on a need-to-know basis
- Regular security audits and updates
- Secure payment processing through certified third-party providers
However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We continuously review and improve our security practices.
11Children's Privacy
Our services are generally intended for users 18 and older. However, Boreas Iceman may sell products suitable for minors, which should be purchased by a parent or guardian. We do not knowingly collect personal data from children under 13 without verifiable parental consent. If you believe we have collected data from a child under 13, contact us immediately at cs@boreasiceman.com.
12Your State Privacy Rights
- Right to Know — Request details about the personal data we collect and how it's used
- Right to Delete — Request deletion of your personal data (subject to legal exceptions)
- Right to Correct — Request correction of inaccurate personal data
- Right to Opt-Out — Opt out of certain data sales or sharing (we do not sell data)
- Right to Non-Discrimination — We will not discriminate against you for exercising your rights
To exercise these rights, contact us at privacy@chionellc.com or call 888-816-1223.
Virginia, Colorado, Connecticut, Utah Residents: You have rights under your state's privacy laws. Contact us using the information in Section 15 to exercise these rights.
13Links to Other Websites
Our services may contain links to third-party websites not operated by us. We are not responsible for the content, privacy policies, or practices of third-party sites. We strongly advise you to review the Privacy Policy of every site you visit.
14Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of changes by posting the new policy on this page with an updated "Last Updated" date, sending email notifications for material changes (if you have an account), and displaying prominent notices on our websites.
15Contact Us
privacy@chionellc.com
888-816-1223
Chione LLC · Franklin, TN 37064 · United States